Cancellation Policy

We understand that plans can change. However, places per session are limited, and late cancellations or no-shows deprive fellow Studio Mates of valuable studio access. To keep the system fair and respectful, the following policy applies: 🥝 1. Cancellations 🔸 More than 48 hours before a session: You may cancel or modify your booking through your online account without penalty. 🔸 Within 48 hours of a session: If you find another Studio Mate to take your spot, or if someone on the waitlist fills your place, email us at info@studio-kiwi.com before the session starts. No penalty will apply. 🔸 Within 48 hours, no replacement found: If you email info@studio-kiwi.com before the session to inform us that you cannot attend but no replacement is found, your booking rights will be suspended for 1 week. 🔸 No-show (no email received, no cancellation made, no replacement): If you miss a session without notifying us, your booking rights will be suspended for 2 weeks. During a suspension period, your Trimester access remains active and your half-shelf remains yours, but you will not be able to book any new Studio Mate sessions. 🥝 2. No Refunds for Non-Attendance Your Studio Mate fee is a Trimester Access fee, not a per-session rate. Whether you attend one session or all available sessions, the price remains the same. No partial refunds, credits, or prorated reimbursements will be issued for any unused sessions, early departure, or reduced attendance during your trimester. 🥝 3. Studio Kiwi Cancellations In the unlikely event that we need to cancel a session, we will notify you as soon as possible and propose a compensatory date when feasible. No suspension applies in this case. By booking a Studio Mate session, you acknowledge and agree to this cancellation and no-show policy.

Contact Details

• Gierstraat

  Rue du Vautour 41, Brussels, Belgium

  info@studio-kiwi.com